Terms of Trade

These Terms of Trade apply to every customer who engages Paradise Cleaning on either a casual or contractual basis. Computer-generated quotes and invoices include a link to these terms. Acceptance of our services implies acceptance of the terms set out here.

All prices are exclusive of GST unless previously agreed otherwise.

Casual customers must pay the full amount owing at completion of the required work, either in cash or by direct bank transfer in cleared funds. A deposit may be requested and must be paid before casual work begins.

Where services are charged to an account, payment is due within 20 days of the services being provided. Accounts not paid in full by the due date may incur an additional monthly accounting fee. Overdue amounts greater than $1,000 may be charged penalty interest at 18% per annum; amounts under $1,000 may incur a fee of $20 plus GST per month.

Services may be withdrawn until an overdue matter is resolved. Paradise Cleaning may use a third-party vendor to assist with overdue payments. Accounts outstanding for more than 60 days may be referred to our debt-management partner, and the customer is responsible for legal or collection costs incurred.

Dirt collected and other rubbish remains the customer’s property and may be returned in the event of non-payment. This does not settle the outstanding account.

Paradise Cleaning is not responsible for a failure or delay in meeting an obligation where the cause is reasonably beyond our control. This includes unavailable hot water or electricity, access issues and government-enforced closures. Any resulting work backlog will be worked through systematically.

A quotation is provided only when we can attend the site. If we are asked to price work using supplied details without a site visit, the price will be an estimate. Quotations remain valid for 14 days.

A change to the nature of the required services after a quotation is issued is a variation to the original work. Variations are payable at their additional cost, irrespective of the original quotation terms.

Estimates are provided in good faith and depend on the accuracy of the information supplied. Paradise Cleaning reserves the right to review and vary an estimate at its discretion.

While Paradise Cleaning aims to provide the highest level of service, the result achieved depends on the initial condition of the surfaces being cleaned or treated.

Any dissatisfaction with the standard of completed work must be reported to Paradise Cleaning within 24 hours.

Customers are responsible for providing full and unimpeded access to the premises at the agreed time. Hot water and electricity are expected to be available for our use.

If entry, hot water or electricity is unavailable without prior notice, an additional travel fee may be charged.

Equipment used by Paradise Cleaning at a customer’s premises remains the property of Paradise Cleaning. We reserve the right to enter the premises to reclaim such items. Preventing the recovery of our equipment may be treated as theft and reported to Police.

Unless advised otherwise, Paradise Cleaning works on the understanding that the premises are in a safe condition and that no known risks or dangers exist for our employees.

If this is not the case, the customer must give appropriate notice describing the nature and extent of the risk. Paradise Cleaning is not responsible for consequences arising from a risk or danger that was not disclosed.